Return Policy

Overview

At Presentgiftsart, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges of our products related to natural lighting and color balance solutions.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of purchase
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Digital products or services that have been fully delivered
• Consultation services that have been completed
• Items damaged due to misuse or normal wear and tear
• Items without proof of purchase

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@presentgiftsart.world or call +1 (201) 165-6157 to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Include the return authorization number and proof of purchase
6. Ship the item to the address provided in your return instructions

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-14 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need to exchange an item for a different product, please contact us first. We will guide you through the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us.

Shipping for Returns

You will be responsible for paying your own shipping costs for returning items, unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

• Email: info@presentgiftsart.world
• Phone: +1 (201) 165-6157
• Address: 12 W 25th St, New York, NY 10011, United States